Shipping policy

At Nova Hair Shampoo Shipping & Delivery Times are very important and we want our customers to enjoy their products as soon as possible. We have a big quality check standard which sometimes creates longer processing and handling times.

The estimated delivery time to the Canada is between 10-15 business days, depending on the product, season, and demand, sometimes we ship from our overseas global warehouse when stocks aren't available.

We have High Standard Shipping partners such as DHL, USPS, China Post, EMS, K – Post, among others.
You’ll be able to track your orders on our website using your Order number and your email.

Due to our commitment to our customers, we understand sometimes packages get lost in transit. If you don’t receive your order in 45 business days you can choose to receive a full refund or receive a replacement at our expense.

If you have placed an order and would like to seek help from us, please Contact Us.

*This is an extension of the Terms of Service*